Cinder is the customer support AI built like a senior copywriter — warm answers, traceable sources, drafts your team signs in seconds. The customer feels the human; the volume feels the AI.
Hi Maja,
Thanks so much for the kind words about the rye — Soraya bakes that one on Wednesday mornings and I'll pass it along. To answer your question, the seeded loaf you ordered last Tuesday is back on the counter from Friday this week. I've held one with your name on it.
Warmly,
Adelaida · Linnea Bakery
The age of canned macros is closing. Cinder argues for a smaller, warmer, better-cited support surface — one where every reply is drafted by a model that knows your voice and signed by a human who knows your customer. The result is fewer escalations, longer tenure on the support team, and the strange new sound of agents writing again.
Cinder lives where your team writes — Front, Help Scout, Intercom, Zendesk. Each panel is one motion of the hand.
Cinder is opinionated about scope. Four chapters in the support handbook — the rest stays human, by design.
Cinder drafts the first response in your brand voice with the relevant facts already pulled — your agent reads, lightly edits, sends. The customer never knows; they just feel heard.
Every draft is annotated with the doc, ticket, or commit it pulled from. Two clicks land your agent in the source. Confidence transfers; the customer feels it.
Train Cinder on your archived replies. The voice that took your team years to find arrives in every draft on day one — warm, specific, never overcooked.
Cinder makes templates obsolete. Each draft is contextual, signed by a human, and never reads like a form. Macros become a thing you used to maintain.
We benchmarked the same support volume on Cinder and on a typical macro-driven help desk. Here is what changed.
"The first ticket Cinder drafted for us, our customer wrote back and asked who at the bakery had answered. It was the right question."
No per-token charges. No per-source connector fees. The agent writing back to your customer is the unit you pay for.
Never. Cinder drafts; humans send. We believe the warmth comes from the signature, not the speed. Every draft is reviewed by a person before the customer sees it.
Cinder reads your archive of past replies, marketing emails, and brand guide on a one-time training run. The model is private to your workspace and never shared across customers.
Notion, Help Scout, Intercom, Zendesk, GitHub issues, Linear tickets, and your public help center. Press tier adds private connectors for proprietary internal wikis or knowledge bases.
Per agent per month — the people sending replies. Drafts are unlimited on Studio and Press. There is no per-token, per-conversation, or per-source charge.
Cinder is SOC 2 Type II and ISO 27001. Data residency is honoured at the routing layer (EU, US, SG, AU). Customer messages are never used to train a shared model.